1. Voluntary Contributions & Donations
Vrindavan Ke Sant facilitates a platform for spiritual growth and community building. Any contributions or donations made through our platform (e.g., via the Kantrix Contribution portal) are entirely voluntary and are intended to support our mission.
Strict No-Refund Policy for Contributions: Please note that no refunds will be processed once a contribution is made. Once a donation transaction is completed, it cannot be canceled, reversed, or refunded under any circumstances.
2. Ad-Free Plan Purchases
For users who purchase our Ad-Free plan, the following refund conditions apply:
- Within 24 Hours: If you contact us before the plan gets activated or within 24 hours of your purchase, we can help process a full refund.
- After 24 Hours: If more than 24 hours have crossed since your purchase, we will not be able to process any refund requests.
3. Transaction Failures
In the event that a transaction fails but the amount is debited from your bank account or credit card, the amount is usually auto-refunded by the payment gateway or your bank within 5 to 7 business days. If you do not receive the refund within this timeframe, please contact your bank with the transaction reference number.
4. Contact Us
If you have any questions or need to request a refund (within the eligible 24-hour window for the Ad-Free plan), please reach out to our support team with your transaction details at: kantrixsoftwares@gmail.com.